FAQ

 

1)      How can I order from the shop?

Please, contact us via the contact form and state the article number you are interested in.

 

  2)  How can I comission a carpet?

In short: decide for which room or purpose you want the carpet, go to the commissioning page, choose size, design, colors and material and mail us or fill out the form at the bottom at the page. We will send you an invoice and wait for your first payment (50%). We will start the work and take pics of it. When the carpet is finished, we will send you a pic and wait for your second payment (other 50%). Then we will send the carpet to you and wait for your pic which you will make when it arrives and you put it in its place :)

 

3)      How can I pay ?

 At the moment, we can recieve your payment only via Western Union.

 

 4)     How do you deliver ?

We deliver via DHL Express worldwide, however, there are other options for some countries. We will calculate the final price according to weight, destination and mode of delivery for your desired article.

 

5)     Do you have a return and money back guarantee ?

Since we pay the weavers directly, we cannot offer these services. We take care  that the items are fully visible on the photos, so that you see what you buy.